01
General Information
What does Orvexo specialize in?
Orvexo specializes in premium motion sensor lights designed to enhance safety, convenience, and modern aesthetics around your home, pathways, and outdoor spaces.
Where is Orvexo based?
Our official store address is 1430 Wall Triana Hwy SW, Madison, AL 35756, United States. We operate under Universal Lighting Technologies and serve customers nationwide through our online storefront.
02
Products & Installation
Are Orvexo motion sensor lights suitable for outdoor use?
Yes. Our outdoor motion sensor lighting products are engineered to withstand standard weather conditions. Please refer to individual product pages for specific IP weather-resistance ratings and installation guidelines.
Do your lights require complex wiring or professional installation?
Most of our motion sensor lights feature a straightforward DIY setup and include standard mounting hardware and user manuals. Please check individual product listings to verify specific mounting or wiring requirements.
03
Ordering & Payments
How do I place an order?
Browse our catalog, select your desired products, add them to your cart, and proceed to checkout. Complete your shipping and billing details to finalize your order.
Can I modify or cancel my order after placing it?
We process orders rapidly to ensure fast delivery. If you need to request a change or cancellation, contact us immediately at info@orvexo.shop or +1 (256) 772-8820. Once an order enters fulfillment or ships, it cannot be modified and must be processed under our Return and Refund Policy.
What payment methods do you accept?
We accept secure online payments via Stripe, PayPal, and Afterpay. Supported payment methods include Visa, Mastercard, Visa Electron, American Express (Amex), and Maestro.
In what currency will I be charged?
All prices, shipping rates, and orders on our website are processed in United States Dollars (USD $).
04
Shipping & Delivery
Where do you deliver?
We ship orders to all valid addresses within the United States. For full details on carrier partners and shipping zones, visit our Shipping Policy.
How much does shipping cost?
Standard nationwide shipping on all domestic orders is completely free ($0.00 USD).
How long will it take to receive my order?
Orders are typically processed within 1 to 2 business days (handling time). Once dispatched, standard nationwide transit time takes 3 to 7 business days depending on your destination.
How can I track my package?
Once your order dispatches, you will receive an automated shipping confirmation email containing your tracking number and tracking link.
05
Returns & Refunds
What is your return policy?
We offer a 30-day return window. You have 30 calendar days from delivery to request a return. Items must be unused, uninstalled, and in their original packaging with all included hardware.
Is there a restocking fee for returns?
No. We charge a $0.00 USD restocking fee on all eligible, approved returns.
How do I initiate a return?
Contact our customer support team at info@orvexo.shop with your order number and reason for return prior to sending any items back. Unauthorized returns cannot be accepted.
Who covers return shipping costs?
If a return is due to our error (damaged, defective, or incorrect product), we provide a prepaid return label at no cost. For standard change-of-mind returns, the customer is responsible for return shipping fees.
How long do refunds take to process?
Once your return is received and inspected, approved refunds are credited back to your original payment method within 10 business days.
06
Damaged or Defective Items
What should I do if my order arrives damaged or defective?
Please inspect your shipment immediately upon arrival. If an item is damaged or defective, email info@orvexo.shop within 48 hours with your order number and photo evidence of the issue and packaging for an immediate replacement or full refund.
07
Customer Support & Contact Info
How can I reach customer support?
You can reach our dedicated customer support team using the official business details below:
08
Privacy & Terms of Service
How is my personal information protected?
We utilize standard SSL encryption protocols and trusted tier-1 payment gateways to safeguard your personal data and checkout information. For full details, review our Privacy Policy and Terms of Service.