Explore Best motion sensor lighting crafted for effortless warmth, modern elegance, and seamless energy efficiency across every space in your contemporary home.
Effective Date: August 26, 2026
Welcome to Orvexo (operated legally under Universal Lighting Technologies). This Shipping Policy is designed to give you a clear, complete picture of how we handle your order from the moment you click “Buy” to the moment it arrives at your door. It covers everything from processing timelines and delivery estimates to tracking, address accuracy, delays, and what to do if something goes wrong along the way. We encourage you to read through it alongside our Terms of Service.
All prices, shipping terms, and order totals mentioned throughout this policy are listed in USD unless stated otherwise.
Orvexo currently fulfills orders for Motion Sensor Lights and related items to residential and commercial addresses located within the United States, including most standard mailing addresses recognized by major domestic carriers.
We are not yet able to ship to addresses outside the United States, including U.S. territories that are not directly serviced by our standard carrier network. We are actively evaluating international shipping options, and this section will be updated the moment that changes.
We aim to keep shipping simple and predictable. Our standard delivery policy is:
Standard Shipping: Free Shipping ($0.00 USD) on all domestic orders placed through our store.
The total cost displayed at checkout before you complete payment will always reflect our free shipping offer ($0.00 USD) so you know the final total in advance. For details regarding valid payment methods, please review our Payment Policy.
Orders placed before 4:00 PM Central Daylight Time (CDT) on any business day are typically queued to begin processing the same day. Orders placed after this time will be processed on the next business day.
Orders placed after this daily cut-off, as well as orders placed on weekends or recognized public holidays, are queued to begin processing on the next available business day. This ensures every order is handled by our fulfillment team during normal operating hours (Monday – Friday, 9:00 AM – 5:00 PM CDT) rather than rushed outside of them.
Orders for our Motion Sensor Lights are typically prepared for shipment within 1 to 2 business days (Monday–Friday, 9:00 AM – 5:00 PM CDT) after payment is confirmed. During this window, several steps take place:
Payment and billing details are verified.
The order is reviewed for accuracy, including item selection and shipping address.
Items are picked, quality-checked, and securely packaged.
The completed package is handed off to the appropriate shipping carrier.
During periods of high order volume, such as seasonal sales or holiday campaigns, processing may occasionally extend slightly beyond this window. We will always try to notify customers if a meaningful delay is expected.
Once shipped, orders generally arrive within 3 to 7 business days, depending on the destination. This window can vary depending on your specific location, the carrier handling the shipment, and external conditions such as weather or regional service disruptions. Customers in more remote or rural areas may occasionally experience transit times toward the longer end of this range.
Most orders arrive within 4 to 9 business days from the date the order is placed, combining both processing (1–2 business days) and transit time (3–7 business days).
Please note that all delivery estimates are provided as a general guide only. They are not guaranteed delivery dates, and actual delivery may occur earlier or later depending on carrier performance and other factors outside our direct control.
For the purposes of this policy, a business day is defined as Monday through Friday, 9:00 AM – 5:00 PM Central Daylight Time (CDT), excluding public holidays observed either by Orvexo or by the shipping carrier handling your order. Orders are not processed or transported on weekends or observed holidays.
Depending on your delivery address and current operational factors, your order may be shipped using one of the following carriers:
USPS
UPS
FedEx
DHL
We select the carrier best suited to your destination at the time of shipment to help ensure the most reliable and efficient delivery possible. We do not guarantee delivery through any one specific carrier.
Every order shipped from Orvexo includes tracking information.
Once your package has been picked up by the carrier, you can typically expect a shipping confirmation email containing your tracking number within 24 to 48 hours. If you have not received tracking information within the expected window, please get in touch with our customer support team via email or 24/7 Live Chat.
We understand that plans change, and we will do our best to accommodate order adjustments whenever possible.
If you need to change an item, shipping address, or cancel your order entirely, please contact us as soon as possible after placing it through info@orvexo.shop or 24/7 Live Chat.
Requests received while your order is still awaiting fulfillment will be reviewed and, where feasible, accommodated.
Once an order has moved into fulfillment or has already been handed off to the shipping carrier, we are typically unable to make changes or cancel it, as the package is already in motion.
For information on refunds, exchanges, or returns after delivery, please refer to our Return and Refund Policy.
It is the customer’s responsibility to make sure that all shipping details including street address, apartment or unit number, city, state, and ZIP code — are entered correctly at checkout.
If a package is returned to us because of an incomplete, incorrect, or undeliverable address supplied at the time of order, we may need to charge a re-shipping fee to reship the order once the correct information has been confirmed.
We recommend double-checking your address carefully before submitting your order, especially if you are shipping to a workplace, a shared residence, or a new address.
If your tracking status shows that a package has been delivered but you’re unable to locate it, please check the following steps:
Check around your delivery location, including porches, mailrooms, side doors, and with neighbors or household members.
Wait 24 hours, as some carriers mark packages as delivered slightly before physical drop-off.
If the package still cannot be found, contact our support team so we can open a claim and coordinate directly with the carrier.
Any resolution offered in these cases will be handled in accordance with our Return and Refund Policy.
While we work hard to meet our estimated timeframes, delivery schedules can occasionally be impacted by circumstances beyond our control, including severe weather events, transportation disruptions, public holidays, or peak carrier volumes. If we become aware of a delay affecting your order, we will do our best to keep you informed.
If tracking shows no movement for an extended period, or your order appears to be lost in transit, please reach out to us right away. We will open an investigation with the responsible carrier. Once the investigation concludes, any applicable resolution — such as a replacement or refund — will be handled according to our Return and Refund Policy.
If your order arrives visibly damaged, please contact us within 48 hours of delivery so we can begin reviewing your case promptly. To help us process your request efficiently, please include:
Your order number
Clear photos of the damaged item(s)
Clear photos of the outer shipping packaging
A short description of the damage
Each damage claim is reviewed individually in accordance with our Return and Refund Policy.
If your order contains multiple Motion Sensor Light items, they may occasionally ship separately or arrive on different dates depending on warehouse location, item availability, or packaging requirements. If this happens, you will receive separate tracking information for each shipment.
If a package is refused at the time of delivery, or is returned to us as undeliverable through no fault of Orvexo, we reserve the right to handle any resulting refunds in accordance with our Return and Refund Policy once the package is received back at our facility.
For complete details regarding our shopping terms and operational policies, please visit:
If you have any questions about shipping, delivery, or this policy in general, we’re here to help:
Business Name: Orvexo
Legal Business Name: Universal Lighting Technologies
Website URL: https://orvexo.shop/
Shipping Policy URL: https://orvexo.shop/shipping-policy/
Customer Support Email: info@orvexo.shop
Customer Support Phone: +1 (256) 772-8820
Business Address: 1430 Wall Triana Hwy SW, Madison, AL 35756, United States
Chat Support: Available 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Central Daylight Time (CDT)
