Return and Refund Policy

Explore Best motion sensor lighting crafted for effortless warmth, modern elegance, and seamless energy efficiency across every space in your contemporary home.

Effective Date: August 26, 2026

At Orvexo (operated legally under Universal Lighting Technologies), we want you to feel completely confident about every Motion Sensor Light and lighting fixture you order from us. This Return and Refund Policy explains which items qualify for a return, the conditions required, how to send an item back, and how refunds are processed once returned items are received. We recommend reading through this document alongside our Terms of Service.

All figures and currency amounts mentioned in this policy are listed in United States Dollars (USD $).

30-Day Return Window

You have 30 calendar days from the date your order is marked as delivered by the carrier to request a return on an eligible Motion Sensor Light product. Requests submitted after this 30-day window has closed generally cannot be accepted.

What Can Be Returned

You are welcome to request a return if any of the following applies to your order:

  • The product arrived damaged during transit.

  • You received a defective piece or malfunctioning motion sensor light.

  • We sent you the wrong item or model.

  • You simply changed your mind after receiving your order.

  • The item is within the 30-day return window and meets our return conditions.

Conditions for a Valid Return

For an item to qualify for a return and full refund, it must meet the following criteria:

  • Be sent back within 30 calendar days of delivery.

  • Be unused, uninstalled, and in its original condition.

  • Include the original product packaging, manuals, mounting brackets, cables, and all accessories that came with it.

  • Show no signs of physical damage, scratches, modifications, or wear that occurred after delivery.

  • Be accompanied by proof of purchase or a valid Orvexo order number.

Getting Return Authorization

Before shipping anything back to us, please reach out to info@orvexo.shop or via our 24/7 Live Chat to request return authorization first. Please do not send items directly to our physical business address without prior approval, as unauthorized returns may be delayed or refused.

Once your request is approved, our customer support team will send you return instructions along with the correct return shipping warehouse address. Customer support is available via 24/7 Chat and email during business hours: Monday – Friday, 9:00 AM – 5:00 PM Central Daylight Time (CDT).

Who Covers Return Shipping

Return shipping responsibility depends on the reason for your return:

  • Defective, Damaged, or Incorrect Items: If the return is due to our error (item arrived damaged, defective, or incorrect), please notify us within 48 hours of delivery with your order number and clear photos of the issue. Upon verification, we will provide a prepaid return shipping label at no cost to you.

  • Change of Mind Returns: If you are returning an item simply because you changed your mind, return shipping costs will be your responsibility.

No Restocking Fee

We do not charge any restocking or handling fees on approved returns. Restocking Fee: $0.00 USD

Exchanges

We currently do not offer direct product exchanges. If you would like a different lighting model or style, you can return your eligible item under this policy and place a new order separately through our website.

Items That Cannot Be Returned

The following items are strictly non-refundable and non-returnable:

  • Products that have been installed, wired, altered, or modified after delivery.

  • Items returned without their original box, user manuals, mounting kits, or accessories.

  • Products showing physical damage caused by improper installation, power surges, or misuse after delivery.

  • Return requests submitted after the 30-day window has expired.

  • Gift cards or downloadable promotional assets (if applicable).

Shipping Your Return Safely

We strongly recommend using a shipping service that includes tracking and delivery confirmation when sending an item back to us. Orvexo cannot process or verify a return for packages lost in transit that cannot be confirmed via tracking.

Cancelling an Order Before Shipment

If you wish to cancel your order before it ships, please contact us immediately via email or 24/7 Live Chat. Order cancellation requests can only be honored if your order has not yet entered fulfillment. Once shipped, the order must be handled as a standard return upon delivery. For details on fulfillment timelines, see our Shipping Policy.

How the Refund Process Works

Once your returned package arrives at our facility, our quality control team inspects the item to confirm it meets our return conditions. After inspection is complete, we will send you an email notifying you whether your refund has been approved or declined.

Approved refunds are always credited back to the original payment method used during checkout — including Stripe, PayPal, Afterpay, Visa, Mastercard, Visa Electron, American Express, or Maestro (as detailed in our Payment Policy). We cannot redirect refunds to alternative accounts or third-party cards.

How Long Refunds Take

Once your return has been received and inspected, approved refunds are typically processed within 10 business days. Please note that even after we issue the refund on our side, your bank, card issuer, or payment provider (Stripe, PayPal, Afterpay, etc.) may require additional processing time before the funds post to your account statement.

If Your Refund Has Not Arrived

If 10 business days have passed since your refund confirmation email and you have not received the funds, please follow these steps:

  1. Check your bank or credit card account statement again.

  2. Contact your card issuer or payment gateway (PayPal/Afterpay support) to inquire about pending credits.

  3. Contact your bank, as processing times can vary between financial institutions.

  4. If you have completed these steps and still need assistance, contact our support team at info@orvexo.shop.

Refused or Undeliverable Orders

If a delivery attempt is refused or marked undeliverable through no fault of Orvexo or the carrier, we reserve the right to handle any applicable refunds in accordance with this policy once the returned package is received back at our warehouse.

Partial Refunds

In certain scenarios, only a partial refund may be granted — for example, if an item shows minor packaging damage or missing non-essential accessories that do not fully disqualify it but affect resale condition. Any partial refund decision will be clearly detailed in your refund notification email.

Refunds on Promotional Offers

If your order was completed using a discount code, coupon, or promotional offer, your refund will reflect the actual net amount paid for the item, not its full retail price.

Explore Our Policies

For complete details regarding our shopping terms and operational policies, please visit:

Contact Customer Support

If you have any questions regarding returns, refunds, or this policy, our customer support team is happy to help: